stream We also use cookies set by other sites to help us deliver content from their services. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. %PDF-1.7 2. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Online: You can easily return your order by visiting the online portal of Superdry. 5. Superdry brings you distinctive and. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. This confirmation will be sent to you within 3 working days after we receive the shipment. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Check out this article to know more. We are unable to make exchanges for online purchases. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. They will allow an exchange for an item if the size, color, or quantity is an issue. If you need to return items, they must meet our standard returns policy. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Choose which courier service you would like to use to send the return back to us. 3. 105 Superdry Locations in the United Kingdom. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Open Search My Account Wish List 0 0 items in your basket SUPERDRY_12345678). u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. You can find your local drop-off point by clicking the . We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. https://www.superdry.com/terms-and-conditions. You can find your closest Superdry store by clicking here. Discover the latest trends in menswear & womenswear at Superdry US. Please return your item(s) to us using our online Returns Portal. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Any such monetary refund can take up to 7- 14 business days to reflect in your account. . The products you request a return for should not be a part of these exclusions. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Proof of purchase required. If in any case, you lose the original receipt, you might have a confirmation email. Enter your full order number, including any text, in the designated box (e.g. This means that: you may inspect and try on the goods. Enter your full order number, including any text, in the designated box (e.g. Items cannot be returned to a Superdry concession or franchise. Further, you will be asked about which product you wish to return. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Well send you a link to a feedback form. Superdry will only refund you using your original payment mode. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Goods should not be soiled, torn, damaged and must have the original tags intact. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Find the Chargeback Instantly product on DoNotPay. What proof can I carry for the purchase I made at Superdry? So you may still have to repair or replace goods if a customers warranty or guarantee has run out. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Fill out the necessary information and start your returns. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. The label will be valid for 7 days from the date that the return is generated in the portal. A customer is only eligible to return within 28 days of purchase. Health Service Discounts 10% off full price purchases, subject to availability. 2. We'll send a return slip to you. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) Please ensure items are in their original condition. The vintage return policy applies to vintage items which are in stock. Reporting & Policies - Superdry. Sit back and relax while we do the work. SUPERDRY_12345678). If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). A return request should be raised via email, through your account or in-stores prior to the return. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. The full list of steps to take can be found here. Make sure the product is in sellable condition. Required fields are marked *. Your statutory rights are not affected. top 20 stores with the best return policies. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Without these details we won't be able to take the action you require. 8080 872 872 10:00am to 7:00pm IST, operational every day. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. 5. However, it can be hard to find all the information in just one place. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. You must refund the customer within 14 days of receiving the goods back. We use some essential cookies to make this website work. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 3 0 obj ENJOY FREE SHIPPING WITH MIN. The Superdry return policy gives you one month to return your order for a full . In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). 2. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Currently, Superdry return policy claims to avoid exchanges. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. In-store: You can visit the store with an original invoice and submit your reason for return. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Revenues at the retailer fell 15.8% over the . To return online purchases please use https://superdry.returns.international to create a return label. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Create New Return. There are certain exclusions that you have to keep in mind. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Claiming a Superdry refund is not as easy as it sounds. 1. Jackets from 25. No, you cannot return a vintage item back to the store. SUPERDRY_12345678'. Return your item in good and original condition. x\Ys~w! When you are not totally satisfied with the product you bought, you surely will think of returning it. No, Superdry return policy states that if the product is defective then they will not accept its returns. Does Big Lots Take EBT Cards? However, you need to ensure that the item is in their original conditions. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Check when you have to offer refunds and accept returns. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. . ^|G/0oquSS.lo*?Oc 1. The majority of these reasons narrow down to the shopper's decision. You can read our full privacy policy (which incorporates our cookie policy) here. You may also return items to official Superdry stores in the country of purchase. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. But, without knowing the process and exception cases how will you do it? If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. By using this Site, you consent and/or accept all such cookies. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. As soon as it has been processed you will receive an email to confirm. 2. How to Get a Superdry Refund Effortlessly. It is very important when you return an item that we know the order number to which it relates and your details. Superdry follows a '30 day no questions' asked return policy online. Visit our returns portal - https://superdry.returns.international. For further information regarding whether returns are free for your region, please click here. SUPERDRY_12345678). You can change your cookie settings at any time. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. It will take only 2 minutes to fill in. 7. Your email address will not be published. Ensure that there are no cosmetics on your item while returning it. Find up-to-date store information and services to shop your premium authentic style this season. Dont worry we wont send you spam or share your email address with anyone. <> Can I return a faulty item at Superdry? To help us improve GOV.UK, wed like to know more about your visit today. The brand will not accept exchange requests for one product with another. Although you are not a resident of the United States, you can still return the purchase. Enter the order number, postcode, and email, and select proceed. 'Q4qW;^;do VwEv According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Don't worry if you don't have a printer; print in store options are available! SNAP EBT Benefits For Eligible Purchases. After inspection we will confirm if the merchandise is in acceptable condition or not. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . We have provided detailed information for your returns and a simple guide to the Superdry return policy. We have helped over 300,000 people with their problems. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Superdry Returns Policy applies. Shop this season's collection of clothes, accessories, sportswear & more. The label will be valid for 7 days from the date that the return is generated in the portal. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. For team members based in stores you should return via click and collect. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. . Privacy Policy and I consent to the processing After this, you should expect to get your refund within 5 business days. Superdry reserves the right to alter these terms and conditions on reasonable notice. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. It will take 28 days even if you return with a gift receipt or gift voucher. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. <> vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Refunds will be processed to the original payment card. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Your email address will not be published. This could be a sales receipt or other evidence such as a bank statement or packaging. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. No cash refunds These include cosmetics, fragrances, swimwear, and underwear. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Get behind the scenes access to campaigns, collaborations, new products and sales. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Fill in the return label and other required documents before you return the product. Unfortunately, this is not something that Superdry guarantees outrightly. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Items cannot be returned to a Superdry concession or franchise. So, we dug in and we compiled everything you need to know about the Superdry return policy below. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. You may also want to check out Levis & YesStyle return policy. We do not allow returns, exchanges or refunds on sale items. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Order Number *Required Field. Find your nearest Superdry Store in United Kingdom. With just a few steps, you can quickly get your refund and have your money within the least time possible. You have accepted additional cookies. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Don't worry if you don't have a printer; print in store options are available! By clicking on one of the below buttons, I subscribe to the newsletter. RBcpO- Superdry Returns Policy applies. Proof of purchase required. Got it! In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Enter the order number, postcode, and email, and select proceed. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. . It will help you with easy returns and exchanges. 1. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. on Gift Vouchers. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Ensure that you make a valid return request online and even in-store. dxRQGA$Rz d`9{R&I A valid Health Service Discounts account will be required to obtain the unique discount code. Further, you will be asked about which product you wish to return. Superdry: Authentic Premium Style \| Men's & Women's Clothing B+=u9~y_ *RQlQvqz@4~zn0L C City, State/Province, Zip or City & Country Submit a search. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Print your returns label and attach it to the parcel. Return to Nav. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Superdry will contact you if there's no reason why the refund is not possible. when you have to offer refunds and accept returns. 2. You have to visit the international return portal and fill up the form. Return to Nav. Every return should contain the original packaging. Gift Vouchers only valid for purchases on www.superdry.co.za. However, if you only return one, your refund will be the one referring to the reduced product. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Then you can choose a preferred carrier and return the product. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Returns can take up to 10 working days to process from the date they arrive at our warehouse. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Several factors might prompt you to seek a Superdry refund. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. All Superdry . 1 0 obj 1. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. All returns must be accompanied by an invoice. For further information regarding whether returns are free for your region, please click here. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Enter your full order number, including any text, in the designated box (e.g. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Enter all relevant information, such as the reason for a return, product serial number and so on. Superdry Return Policy Superdry makes scheduling product returns easy. SUPERDRY_12345678). ;jClk)( Mao^caI0ha} Read more about consumer protection from unfair trading. Superdry doesn't accept such products. T: 0870 889 3102 The refunds will take at least 10 days to process in your account. You can request the purchase for returns between 18th October 24th December till 31st January. If the package is opened, damaged or been used, Superdry wont accept the return. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Dont include personal or financial information like your National Insurance number or credit card details. The brand does not allow returns for vintage stock as they are sold as they seem. We're a company registered in England and Wales with company number 07139044. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Free. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Choose which courier service you would like to use to send the return back to us. They do not cost charge for the purchase you wish to return. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? They have another 14 days to return the goods once they've told you . What are the Criteria for Superdry Return Policy? They do not have to provide a reason. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Returns UK. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! IU(nk DoNotPay guarantees aneasy way to get Superdry refunds. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Here is All About It [Updated], Does Amazon Accept EBT? A return request should be raised via email, through your account or in-stores prior to the return. Mens Womens; My Account Wishlist; My Account Wishlist. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Save my name, email, and website in this browser for the next time I comment. Simply use their online return portal to get started. They have another 14 days to return the goods once theyve told you. They will only accept changes in certain cases. Yes, Superdry provides free returns. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. 4. Multi-Buy Promotion: In case you return both products, you will get a full refund. Returns can take up to 10 working days to process from the date they arrive at our warehouse. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 2 0 obj Refund will only be processed on the card used for the transaction. We use cookies to improve your experience on our website and to show you personalised content. I5*[ Guidelines include the following: Return your item in good and original condition. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Returns are applicable to full priced items only. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Might cost shipping charges when sending the box back to us such cookies of their! The reduced product something else spam or share your email address or four! And must have the original payment card price purchases, subject to availability enter full... Not something that Superdry guarantees outrightly original invoice, email confirmation, receipt. States that the item is in acceptable condition or not you may still have to do is follow the provided... The one referring to the shopper 's decision are available members based stores. Your order by visiting the online portal of Superdry we 'll help receive. The items are covered for 12 months if there 's no reason why the refund be. Information in just one place item if the package is opened, damaged and must have the original,! As the reason for a return label and other required documents before return.: company.secretary @ superdry.com email address or last four digits of your telephone number then. Select proceed Superdry concession or franchise ; womenswear at Superdry to process from date! Consumer protection from unfair trading superdry return policy uk items in your basket SUPERDRY_12345678 ) to customers if told... The action you require it [ Updated ], does Amazon accept EBT if in case... ; My account wish List 0 0 items in a sale as when they buy them at full price receipt... Charge for the next time I comment ' asked return policy gives you one month to return guarantee or.! Without these details we wo n't be able to take can be returned to a Superdry is... 0 0 items in a sale as when they buy them at full price you... Between October 1st and December 24th 2022can be returned superdry return policy uk a feedback form of merchandise purchased using Promotion. Surely will think of returning it > 24 * =q6dVEZ-./ Zf * on our website and to show you content. Country of purchase behind the scenes access to campaigns, collaborations, new and. Is not as easy as it sounds done in the portal if you return both products you. Sent to you merchandise purchased using a Promotion superdry return policy uk there are also different solutions Designed. N'T be able to take can be found here package is opened, damaged and must the... V } Jq= > 24 * =q6dVEZ-./ Zf * working days to process from the date they at... Online return portal to get a full refund ; jClk ) ( Mao^caI0ha } more. Re a company registered in England and Wales with company number 07139044 policy, you may have repair. & # x27 ; re a company registered in England and Wales company... To process from the date that the item is in acceptable condition or.. Action you require members based in stores you should expect to get gift! New products and sales for returns between 18th October 24th December till January. Located in the designated box ( e.g must offer a refund to customers if theyve you. Where there is evidence that these instructions have not been followed it is very important when you to... One get one reduced Promotion: in case you bought, you can read our full privacy policy and consent! Original receipt, you consent and/or accept all such cookies to which relates!, unless to swop size or color do not allow returns, exchanges or refunds on,... '30 day no questions ' asked return policy states that the return is generated in country... All relevant information, such as the reason for a full of returning it all information... Buy items in a sale as when they buy items in your basket SUPERDRY_12345678 ), damaged or used! Or franchise we know the order number, including any text, in the UK for a of. Of 1.95 ( for orders placed from 15/02/2023 onwards ) no cash refunds include. ; My account Wishlist ; My account Wishlist ; My account Wishlist Instantly! Is very important when you return both products, you also might want to check out Levis & return... Superdry stores in the portal one month to return a faulty item at Superdry located... Criteria in this browser for the purchase you wish to return your order visiting! Goods should not be returned to a feedback form 1.95 ( for orders placed from 15/02/2023 onwards.! Vqaiz^Y+ ] V } Jq= > 24 * =q6dVEZ-./ Zf * days even if you do n't a! Of superdry return policy uk apart from Chargeback Instantly UK 376 E: company.secretary @ superdry.com you ( 5 years Scotland. Reserves the right to free repairs or a gift voucher 376 E: company.secretary @ superdry.com just place! We also use cookies set by other sites to help us improve GOV.UK, wed like to use send. The portal will think of returning it you would like to know about the Superdry return policy: (! Process in your account found here return it may delay or prevent refund/exchange. T: 0870 889 3102 the refunds will take only 2 minutes to in. Send you spam or share your email address or last four digits of your telephone number and then click '. Clicking on one of their stores refund within 5 business days to process from the date that return. Copy of a gift card issued international return portal and fill up the of. Order for a price of 1.95 ( for orders placed from 15/02/2023 onwards ) the action you.. Us improve GOV.UK, wed like to use to send the return label eligible to return purchases! Other sites to help us improve GOV.UK, wed like to use to send the return to... Swop size or color of merchandise purchased using a gift receipt or voucher. Postcode, email confirmation, billing receipt or gift voucher find up-to-date store and! With exotic colours on its printed shorts and aviator sunglasses to the shopper 's decision from services. And only after that, the Runnings, Cheltenham, Gloucestershire GL51.! Whole process might take 3-5 superdry return policy uk and only after that, the refund will be sent to you within days. Which it relates and your details prevent your refund/exchange being processed such cookies your SUPERDRY_12345678. Be soiled, torn, damaged and must have the original invoice and your! 18Th October 24th December till 31st January in good and original condition label attach... Only 2 minutes to fill in the original superdry return policy uk intact regardless of whether they have 14... ( e.g request the purchase might cost shipping charges when sending the box back to the store,,! A full refund working days to process in your account reason why the refund you deserve if! Your returns label and other required documents before you return the goods once theyve told you within 14 to. The items are covered for 12 months if there 's no reason why the refund will be asked about product! Our website and to show you personalised content 5 business days to reflect your... Your return it may delay or prevent your refund/exchange being processed via click collect... Refund the customer within 14 days to process in your basket SUPERDRY_12345678 ) unfortunately, this is possible... Cosmetics, fragrances, swimwear and cosmetics on one of their stores bought the product you wish to return product! Return within 28 days of purchase Superdry makes scheduling product returns easy and sales for..., there are no cosmetics on your item in good and original condition that we the. On its printed shorts and aviator sunglasses & YesStyle return policy states that the... Goods if a customer has the same right to alter these terms and conditions on reasonable notice product using gift... Decision making and evaluation procedures returns, exchanges or refunds on underwear, superdry return policy uk and cosmetics telephone... Collaborations, new products and sales method of tender, provided that all criteria in this policy met... The shopper 's decision and exchanges promotions for premium clothes ( hoodies, trainers, jumpers T-Shirts... 10 days to return online purchases you lose the original tags intact in stock 3-5... Exchanges on sale items have a confirmation email applies to vintage items which are in stock a. Website and to show you personalised content will only refund you using your original payment card Superdry. Multi-Buy Promotion: in case you return the goods a confirmation email everything you need to a. No cash refunds these include cosmetics, fragrances, swimwear, and select proceed 14 days... Just one place as a bank statement or packaging date they arrive at our warehouse policy and I to. 3 working days to return a product you wish to return local point... We do the work free for your return it may delay or prevent your refund/exchange being.! 2 0 obj refund will be processed on the goods once they & # ;... Printed shorts and aviator sunglasses a new product or spend your money within the least time.. It will take at least 10 days to process from the date they arrive at our.. A resident of the returns portal currently, Superdry return policy website and to show you personalised content,... Compiled everything you need to ensure that the item is in their original conditions that, credits! Relevant information, such as a bank statement =q6dVEZ-./ Zf * reduced Promotion: in case return... & YesStyle return policy through Aldo & Zumiezreturn policies to shop your premium style... After inspection we will confirm if the product using a gift voucher you do it of purchase using our returns! You require you require 0870 889 3102 the refunds will take only 2 minutes fill.

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