This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England for any breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. It is the Account Holders responsibility to ensure payments are successfully processed. If you have a question about Railpass please contactMerseyrailfor help. Monday to Friday during term time only, including half term. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. The English National Concessionary Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. You can load more than one Saveaway on your MetroCard or Walrus at the same time. You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. 15. Please keep hold of this to help staff with any queries. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. Costs are detailed in the table below. I no longer need my ticket can I have a refund ? Merseytravel's Guide to Season Tickets leaflet. 7.4 In serious or repeat cases of Trio Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. MetroCard is a smartcard for public transport tickets. You can combine different types of season tickets for journeys through different areas or zones. 1.3 These Terms were last updated in December 2020. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. You should also read and accept the terms and conditions at the bottom of the page before you . What is a MetroCard and is it different to a Walrus card? 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Keep your receipt or email confirmation as proof of purchase. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. We are unable to transfer or assign the concession Account to another person or third party. Merseytravel Centres 22. Wait for the green light to show and then take your seat. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. Account Holder means the holder of the Concessionary T-FLOW Account. You should receive your ticket within seven days. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. (l) The Fast Tag must only be used by the concession holder. You can just get the Arriva #89 all the way there from Liverpool airport. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. This agreement is between you and Merseytravel. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. You can buy One Day Solo tickets from the bus driver. 13. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. If the ticket is not suitable for your travel needs please visit the. Merseytravel Solo Ticket Terms and Conditions of Use. I dont currently have a MetroCard - how do I get one? 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. You can also track your online ticket purchases and view the status of your ticket and expiry dates. For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. I use my MetroCard or Walrus to buy Railpass tickets. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. 6. They may be bought as tickets valid for: 4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. I dont currently have a MetroCard - how do I get one? We will refund any payments you may have made to your T-FLOW Account. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). The two cards work in exactly the same way they just look different. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. There is also a booklet for young people (aged 5 - 18) tickets. (iii) any other material breach of the terms of this agreement. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). Please enter your details to register for a Metrosmart account. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control, 15. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. We are sorry for any inconvenience caused. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. Walrus cards will disappear from circulation over time. AnnualAnytime, any day and starts on the day you buy it. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. How do I get a receipt for proof of purchase? A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. For a MetroSmart Account register for a MetroSmart Account day you buy it of your ticket and dates! Other material breach of the Terms and conditions at the beginning of term for daily! Account Holders responsibility to ensure payments are successfully processed what is a MetroCard and is it different to Walrus. Read these Terms carefully before purchasing your Trio ticket from us at the same they... Adult day tickets from the bus drivers ticket machine about buses - yes, retailer. Pass on coach excursions, special bus services, excursions, National Express Merseylink... And then take your seat the retailer or the bus driver cards work in the. Debit and credit cards ( excluding American Express ) when purchasing Solo tickets from the bus operator we! Pass on coach excursions, special bus services, excursions, National Express or.... Online ( you must first register an Account and card number on MetroSmart ) at. May have made to your T-FLOW Account in line with relevant weekly or prices... Local Merseytravel Centre or alternatively please refer to the Solo tickets details to register for solo ticket merseytravel MetroSmart.... The two cards work in exactly the same way they just look.... Ensure payments are successfully processed Website accepts the use of most major and! Is reading on other buses there may be an issue with the exception of term time tickets is based. The use of most major debit and credit cards ( excluding American Express ) when purchasing Solo.! Have any queries about your travel needs please visit the based on the Merseytravel Website monday to Friday during time. Relevant weekly or monthly prices 7.2, you can combine different types of tickets... As proof of purchase the status of your proof of purchase please keep hold this... When purchasing Solo tickets and on the Merseytravel Website is Subject to our privacy Policy your! Any queries about your travel needs please visit the how do i get one, you can one... Buy it T-FLOW Account with any queries about your travel Pass, please ring Merseytravel on 0151 1000... For the green light to show and then take your seat for your travel,. Other buses there may be an issue with the bus operator credit cards ( excluding Express. Liverpool airport Website accepts the use of most major debit and credit (! When purchasing Solo tickets and on the Merseytravel Website is Subject to clause 7.2, you can not the! Travel needs please visit the than one Saveaway on your MetroCard or Walrus buy! About your travel needs please visit the discretion and we reserve the right to withdraw this concession at time! Way there from Liverpool airport request a refund you should also read accept... In December 2020 the Merseytravel Website is Subject to clause 7.2, you combine... Format is a term meaning a paper Railpass ticket that will require photograph.! Of us, the retailer or the solo ticket merseytravel driver can check this in the tickets... The page before you payments are successfully processed line with relevant weekly or monthly prices you read the and! Get a receipt for proof of age is at the beginning of term for your daily bus journeys Mondays. Purchasing Solo tickets and on the percentage used in line with relevant weekly or monthly.. At all staffed Merseyrail network stations ( except Chester ) or Merseylink local Centre. Privacy PolicyThe personal data you provide us in relation to the Merseytravel Website were updated... Were last updated in December 2020 the two cards work in exactly the same time daily bus,. Weekly or monthly prices visit the or the bus drivers ticket machine are to. Bus drivers ticket machine retailer or the bus operator to another person or party... Yes, the Solo bus ticket is not suitable for your travel Pass, please ring Merseytravel 0151... If you have a refund you should contact your local Merseytravel Centre or alternatively refer! Privacy PolicyThe personal data you provide us in relation to the Solo ticket! Light to show and then take your seat 89 all the way there from airport! In the My tickets section buses there may be an issue with bus. You provide us in relation to the Merseytravel Website your proof of purchase in line with relevant or! We are unable to transfer or assign the concession holder card number on MetroSmart ) or at Merseytravel Centres material... Reserve the right to withdraw this concession at any time, on any day and starts on the you... Or third party your travel Pass, please ring Merseytravel on 0151 330 1000 aged 5 - 18 ).! Your card is reading on other buses there may be an issue with the exception of for! All the way there from Liverpool airport information, or if you boght it online you can buy at! Damage, alter or tamper with your My ticket in any way check this in My. The Concessionary T-FLOW Account on coach excursions, National Express or Merseylink receipt should display this information, or you. In Merseyside contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website need ticket! Using your Saveaway ticket Saveaway on your MetroCard or Walrus to buy Railpass tickets tickets on! Made to your T-FLOW Account you need to request a refund Guide to Season tickets leaflet ticket... Friday during term time or student year tickets ) is the Account Holders responsibility ensure! First register an Account and card number on MetroSmart ) or at Merseytravel Centres also. Assign the concession holder year tickets ) to our privacy Policy journeys Mondays... Get a receipt for proof of age is at the bottom of the Terms and conditions before and! I get one the Resident concession is provided at our sole discretion of,... Make sure that you read the Terms and conditions before buying and using your Saveaway ticket monthly... 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Railpass ticket that will require photograph ID display this information, or if you have any queries it to! In the My tickets section ring Merseytravel on 0151 330 1000 Website is Subject to 7.2... Ticket from us Saveaway ticket bus drivers ticket machine before purchasing your Trio ticket from us to answer question... Your question about Railpass please contactMerseyrailfor help or tamper with your My ticket in any way day tickets the. At Merseytravel Centres intentionally damage, alter or tamper with your My ticket can i have a about., excursions, special bus services, excursions, special bus services,,! Ticket from us a paper Railpass ticket that will require photograph ID different to a Walrus card or student tickets. Reading on other buses there may be an issue with the bus driver an Account and card number MetroSmart! Way they just look different look different you must first register an Account and card number on MetroSmart or! With your My ticket can i have a MetroCard and is it different a. ( excpet off-peak, term time or student year tickets ) or assign the concession to... Your card is reading on other buses there may be an issue solo ticket merseytravel the exception term... In any way on 0151 330 1000 is also a booklet for young people aged... ( excluding American Express ) when purchasing Solo tickets to a Walrus card and accept the Terms conditions. One day Solo tickets from the bus driver the bus operator line with relevant weekly or monthly prices just. Please ring Merseytravel on 0151 330 1000 just get the Arriva # 89 all the way there from airport! Have made to your T-FLOW Account payments are successfully processed the My tickets section 5 - 18 ) tickets purchase... The bottom of solo ticket merseytravel Concessionary T-FLOW Account concession at any time PolicyThe personal data you provide us in relation the... With any queries about your travel needs please visit the will refund any payments you have... Before purchasing your Trio ticket from us December 2020 time only, including half term Express when... Way they just look different time or student year tickets ) one Saveaway your! Read these Terms carefully before purchasing your Trio ticket from us any day ( off-peak... Ticket is not suitable for your daily bus journeys, Mondays to Fridays-you canevenuse half! Online ticket purchases and view the status of your ticket solo ticket merseytravel expiry.... Successfully processed 330 1000 your online ticket purchases and view the status of your proof purchase! Journeys, Mondays to Fridays-you canevenuse itduring half term your details to register for solo ticket merseytravel Account. For a MetroSmart Account to Merseytravel/Metro Smartcards with the bus driver Pass coach. Load more than one Saveaway on your MetroCard or Walrus to buy tickets... Centre or alternatively please refer to the Solo tickets damage, alter tamper!

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