Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Share your photos and videos with others to prove the truth of your words. 02/14 . They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). This team knew what they were doing. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Our Drain tech used the proper equipment when he was on site as well. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. The plumber that came out told me their rate was $440.00 an hour. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I'm of course, never calling this fkrs' again. Before Sean left he gave an estimate to fix the trap. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. He really knew what he was doing. There is no possible way they have a legitimate 4.8 stars. Here are 8 tips for writing great reviews. Three times & cancel you as a business is not run like that. 3. ***** and ******* ******* both over 70 years of age Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. But we have taken the responsibility and paid for the toilet that was broken. After he left, I went to use the shower. Called Roto-Rooter to fix a gas water heater. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Over priced. BBB Business Profiles may not be reproduced for sales or promotional purposes. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Roto Rooter does not use its own pricing for water restoration. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Overall they spent 7 hours in our house from Monday-Sunday. The representative NEVER disclosed the 1.6% fee to go purchase the parts. I could have the major parts delivered and paid the 1.6% on the lesser amount. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. They told us they would be able to fix it this afternoon. She gave me her phone number but then didn't answer when I called, so I left a message. He did remove the toilet. I have a clean out so it was easy access. For your reference, reasons for rejection are included below. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. and it was the most ridiculous estimate I'd ever seen. These noises literally shook the house. Anyway, what kind of morons are these? The new company corrected the issue last week. Anyone can write a Trustpilot review. After waiting the following day, I found out they lost the order. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. They are RUDE! We use dedicated people and clever technology to safeguard our platform. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. The plumber was Dikembe McCaster. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Snaked the line. Representative gets $800+ + $500 = $1300 They were just looking to make a quick $400 and did not have the best interest of the customer. But since he stopped payment on credit charge nothing can be done at this time. As we talked about. I would be glad to send them back out to you to replace the valve with another 3 handle valve. The worst part isnt that. When they don't pay, I'll see in small claims court. Very nice and awesome people. Average of 16 Customer Reviews. We definitely clear it the next day. I asked the cost on the toilet flange and he priced that at $750. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I had someone help him put it on for safety. 1. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Better Business Bureau: I still don't know what the cause is or if he is coming back. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. BS. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Thank you. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. It's dinner time and we tell him to leave and he was a jerk about it. Wednesday the technician never showed. He did not do any other snaking in the house as far as I know. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). when I called I was at work and explained what time I would be home and understand if no one could come that day. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. The servicemen did a great job and clean up the water problem. This does not address the thousands of dollars that should be reimbursed. Desired outcome: The bill including some very expensive fluid to put in the toilets came to $457. Mr. Rooter was founded in 1970 and began franchising in 1972. Stay away! They changed the sump pump and left Poo Poo water residue on the floor. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. I recently called Roto Rooter to have a water heater installed. I'm then told that the plumber who was to arrive, was out late and needed to sleep? But is it better to hire one company over another when a customer needs one of the best home repair services? Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Avoid Roto Rooter at all costs. (Invoice #***********.) Water guy convinces me and my insurance to file a claim and he leaves. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Happened to me too. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Win or lose, it'll cost them money. Their investigation involved creating a hole and opening my ceiling. If the pipes were too old to snake with your equipment you shouldnt have done the work! Well start sending you the news you need delivered straight to you. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. I then thanked him and headed to the coast for the weekend. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Dealing with them has been the worst experience of my life. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. The other was not. They dud me, now, it's my turn. They Saud he'd now arrive at 2pm. I would definitely hire them again and I would recommend them to my friends and family. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Not true! As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. 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