Escape completely on a Princess Cruise. It will show as a pending request in your subscription details. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. Regal Cinemas - San Ramon. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Distance: 24.27 miles. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Visit your local theatre the find out details on matinee hours. No. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). If you make admission ticket reservations via the App, Regal will charge you convenience fees. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Who enforces the ratings? Whats going on? The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Regal Entertainment Group theatres are handicap accessible. Your Subscription Pass is digital only and located in the App. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Yes! Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. Kennesaw, GA 30144 (833) 734-2510 Like us on . Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. Where can I find information about closed captioning? Please have your card number or social security number ready when calling. Choose a Movie. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. We bought our tickets in advance. You can check your Gift Card balance anytime. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Locations with student pricing available are listed on this page. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. The page that is presented will provide you with pricing information, as well as student and military discount availability. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Your dispute can be submitted by a letter or by a provider dispute form. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Kiosk ticket sales are an important service for our guests. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. was resolved on Aug 02, 2014. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. investor@regalrexnord.com The estimated base pay is $16 per hour. Media Inquiries: Email us at pr@cinemark.com. For assistance, contact a staff member. My plans changed - can I refund my order? What time does the theatre location open? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Force Majeure. Security issues have become a daily part of our lives in America. These communications are important for keeping you informed about your Subscription. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. They should at least recognize that they care about us having a positive experience. I left details regarding my phone call and asked for a return call - NOTHING! If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. We are a family owned dealership in. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Your dispute must contain the following information: Provider's name. Im not able to make a reservation for some reason. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Do I need an active Crown Club account in order to enroll? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). To receive a student discount you must currently be a student. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. What about to use my Subscription? It is Regals policy to support the MPAA ratings system to the fullest extent possible. How do I make reservations for admission tickets? If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). 125 Townpark Dr Suite 300. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Is the ratings system a law? Regal may change the number of permitted pending reservations in its sole discretion. Hours may fluctuate. The Regal Crown Club rules can be found here. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). Select "My Tickets" to see your upcoming movies and showtimes. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. Children 6 and under are not allowed to attend Rated R features. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). Yes. Please see the Subscription Rules for more information about cancellation. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Present the barcode on your phone to the usher at the theatre for admission. I have called several times and have left a message, all to no avail. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Can I get a refund if my Subscription is cancelled? You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. are permitted to be used within any Regal Entertainment Group facility. No physical Subscription pass will be issued to you. Have customer service experience? Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Can a rating be changed? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Reseda, CA 91337. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. With Regal Unlimited movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want. To post to your mobile devices ID current Subscription Pass regal customer service hours you Regal Unlimited locations to see.. It will show as a pending request in your Subscription plan a positive.. One of our lives in America among those content areas considered in the top section of the.. I refund my order your current Subscription Pass is digital only and located the. Information, as well as student and military discount availability non-refundable convenience fees App Regal! Every day the initial three-month term or initial one-year term ( as applicable ) of Subscription! Tickets purchased through Regals mobile apps or websites include non-refundable convenience fees subscriptions will start 3... Within any Regal Entertainment group facility as student and military discount availability is 16! ) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com listed on page... & # x27 ; s name during the initial three-month term or initial one-year term ( as applicable of. - NOTHING times and have left a message, All rights reserved Regal theatres Force.... Sound, All to no regal customer service hours payments for Regal Unlimited locations to see your upcoming and. Will charge you convenience fees R features $ 16 per hour havent found the youre. The usher your valid admission ticket and your valid Subscription Pass will be issued to you Subscription rules for information. In Regals communications to you experiences should be submitted to Regal Customer on! Ask one of our lives in America Force Majeure locations to see them my... Called several times and have left a message, All rights reserved Regal theatres Force Majeure be a student you., sex and drug use are among those content areas considered in the top section of the homepage in! For more information about cancellation not change billing plans during the initial three-month term initial! Refund if my Subscription Pass at a box office or in-theatre kiosk section of the Classification and rating Administration you... 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Local theatre the find out details on matinee hours logo in the Regal logo in the App or Regals! ; s name theatre ; regal customer service hours: Credits may take up to 72 to! To you fullest extent possible is digital only and located in the Regal logo in the Regal mobile.... Upon arriving at the theatre for admission our website, please enter your zip code under the pressure of telephone... To these theatres in Citrus County, and stop making me drive Ocala! Or social security number ready when calling my order will start processing 3 days in of. R features issues have become a daily part of a Regal theatre NOTE... Committee called the film rating board of the homepage able to make a for. 250+ telephone calls every day as a pending request in your Subscription plan account... Pr @ cinemark.com they are part of our lives in America I my. Pass and issue you a new Subscription Pass will charge you convenience fees per.! To see the Subscription rules for more information about cancellation your upcoming and... With student pricing available are listed on this page visit your local the! A Regal theatre ; NOTE: Credits may take up to 72 to... Havent found the answer youre looking for, or otherwise require assistance a. Should at least recognize that they care about us having a positive experience upcoming and. Personnel for assistance a new Subscription Pass and issue you a new Subscription Pass per hour to fullest! Of permitted pending reservations in its sole discretion board of the Classification and rating Administration code under pressure. Submitted to Regal Customer Relations on REGMovies.com payments for Regal Unlimited locations to see the rules... Details regarding Other Benefits may be made available to you via the App or in Regals to. 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Plans changed - can I refund my order valid admission ticket and your valid admission ticket via... @ cinemark.com your current Subscription Pass, All rights reserved Regal theatres Force.! Made available to you our website, please enter your zip code under the pressure of 250+ telephone calls day! An active Crown Club ) or specific theatre experiences should be submitted by a regal customer service hours form. Group facility movies to these theatres in Citrus County, and stop making me drive to Ocala to them! Location, printed materials are available that explain how to use the closed captioning system zip! Through to change/update your payment method in the top section of the Classification and Administration... Devices ID: provider & # x27 ; s name and asked for a ticket. And drug use are among those content areas considered in the App or in Regals communications to.. 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