Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. | Read 21-40 Reviews out of 1,532 This is an important test to help track changes over time to ensure peak health and fitness. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. This is an important test used to investigate vitamin D deficiency or excessive supplementation. For example, CS00893971. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. It goes against our guidelines to offer incentives for reviews. Atruchecks sent me someone elses results with full personal details. Your experience matters. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I have received no response to several requests for a refund. Suggested companies are based on peoples browsing tendencies. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Here are 8 tips for writing great reviews. Join the 1,619 people who've already contributed. Trustpilot Alternatives 1. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. I would have given them a zero star if possible. Wasted 360 on absolutely nothing. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). ATRUC5055658 - 106.99 paid, no items received, so where is her refund? We use dedicated people and clever technology to safeguard our platform. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. It doesn't cost this much. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Most of our tests are suitable as a finger-prick collection. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. We also ensure all reviews are published without moderation. This indicates that you have been infected by the virus at least 14 days before the sample was taken. I did not get it at all. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Blood tests from 29. THIEVES!! My son and I gave samples for fit-to-fly test. The number in the website go unanswered or automated response. I emailed Atruchecks but am yet to receive a reply. A business's TrustScore will show as 0 until they receive their first review. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Blood tests from 29. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. On a personal level, its a waste of 58, he writes. No response to multiple emails or calls at number listed. they charged 39 and a further 16 for DHL delivery Con 1. Eurofin are still offering testing at this location. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Registered headquarters above a shop in London backstreet. We also offer home or workplace visits by a qualified nurse. Thank you for the easy service. How many stars would you give atruchecks.com? Still nothing. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Cost us in terms of money, stress and time. We have lost over 400 in flight change fees and testing fees. | Read 941-960 Reviews out of 1,531 When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. So we cannot get test registered or get money back. Your experience matters. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! When I asked for a refund three times! The software is dreadful. I have sent countless emails and not one single email. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. We use dedicated people and clever technology to safeguard our platform. You will then have the results emailed to you. DHL was contacted too, but nothing was ever received to start with. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Here are 8 tips for writing great reviews. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. AVOIDPaid for two day 2 tests after returning from holiday. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. They sent a lateral flow kit which is 1/3 the price. DO NOTE USE THIS SERVICE ! We also ensure all reviews are published without moderation. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. No test kit received. Pathetic. They do not answer phone calls or return emails. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Government-backed Atruchecks faced wrath of customers after delayed tests. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are horrendous and should be forced to pay all refunds. Its now day 10, havent received anything. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. It appears they forgot to send a follow up instructions. Finger-prick blood. Firm offers 92 two-swab . Purchase. Join the 1,619 people who've already contributed. Very satisfied with their customer service . Atleast you could use 130 for good cause!! At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Join the 1,619 people who've already contributed. Eurofin are still offering testing at this location. Find out how we combat fake reviews. Theses guys must be pocketing hundreds of thousands from this scam. !Ordered Day 2 and 8 tests. 2 and a half weeks later and there is still no refund or response. Another person arrived for testing they booked the day before. I had to use the NHS testing service instead. It helps millions of users across the globe in gathering information regarding their products through their user base. No wonder this company has the worst reviews for their service. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. No replies to emails, phone calls unanswered. Total conman Atroshi. Health and lifestyle check. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Covid19 testing, Coronavirus testing. I contacted them by email and they helped me to rearrange my delivery. Where is the justice in all of this?? I've written numerous emails and never had a response. Your experience matters. Test kit never arrived, no customer contact number, no response to emails. No response to multiple emails or calls at number listed. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Most likely I have already lost 122, but still hope they have decency to refund it at some point. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Registered headquarters above a shop in London backstreet. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. This is an important test that can be used to investigate liver and kidney diseases. Horrible company. 2023 Trustpilot, Inc. All rights reserved. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. As a UK citizen living abroad I have flown back to the UK to renew my passport. Your experience matters. We will investigate and aim to respond within 28 days with a resolution. We have availability 7 days a week between 09:00 am to 16:00 hours. Do not use this company!! I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Verification can help ensure real people write reviews about real companies. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. No replies to emails or phone calls. DHSC points customers who are let down to trading standards. Join the 1,633 people who've already contributed. Sorry to say that I had a very bad experience with Atruchecks. We value your feedback and we are sorry if you have had cause to complain about our services. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. How do I add more than one test to the basket? Company said I would get refund within 28 days. Your experience matters. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Not one. Companies can ask for reviews via automatic invitations. No reply on the emails and call has not been answered after several days it just disconnects. All rights reserved. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. I waited for 3 hours at their site. Covid testing firm calls in police after furious travellers were left in the lurch over delays. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is a Fit to Fly certificate based on your result being negative at the time of testing. Shocking service. Find out how we combat fake reviews. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Voice your opinion today and hear what 1,619 customers have already said. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. In the end I gave up in frustration. Join the 1,620 people who've already contributed. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Still nothing. All reviews since June . Laughable and pathetic. UK wide. My Day 2 Test, for which I paid over 50, never arrived. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. are much reduced. Ordering tests that are never received is leaving buyers empty-handed. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Your results will be displayed as a positive or negative. This website/portal is designed for one order at a time. You must purchase one test at a time but please change the name of the person being tested each time. This company is a fraud. Would not trust them with anything at all. I emailed Atruchecks but am yet to receive a reply. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No one picks up the phone. Didn't even had an apology and obvious didn't have a refund. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Never received the results. Join the 1,619 people who've already contributed. I agree with most of the reviews as I had same experience. I emailed them concerning this and nothing was done. Join the 1,619 people who've already contributed. Find out how we combat fake reviews. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Join the 1,619 people who've already contributed. Avoid! Had a positive test but did an NHS test, negative! Please do not chase results before 10pm as we cannot expediate any samples. DO NOT use this company!!! I cannot get hold of a single person to tell me where my tests are. Failure to submit results can incur a 2,000 penalty. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Find out how we combat fake reviews. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. A positive result will confirm the detection of COVID-19 IgG antibodies. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Results are next day before midnight. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Companies can ask for reviews via automatic invitations. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. We saw no mention of this on the website! sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Required on or before day 2 entry to the UK and day via home sample collection. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. How many stars would you give atruchecks.com? We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Your experience matters. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Customer service is non existent and the c9mpany cannot be trusted. Atruchecks's kits failed to show, but there's been no refund. Suggested companies are based on peoples browsing tendencies. Atruchecks covid19 Centre is certainly the best. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. 16 tests included. DO NOT USE ITS A CON. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Only three arrived. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Your experience matters. Here are 8 tips for writing great reviews. 2023 Trustpilot A/S. Day 2 and 8 tests never arrived. Never received my day 2 covid test. I had to call the bank and gov.uk to report this company as a scamming. !I would not recommend these con artists AT ALL! I ordered a test for my brother who was returning from Romania and it never arrived. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. It goes against our guidelines to offer incentives for reviews. Ordered for day 2 and 8 COVID-19 test kits. Join the 1,619 people who've already contributed. We also ensure all reviews are published without moderation. I strongly recommend people use other test providers. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. We saw no mention of this on the website! My husband and I needed Day 2 tests for our return to the UK. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. I did not receive my passenger locater number after buying my test and emailed them. I think this is the legal action being taken mentioned on trustpilot! i BOUGHT AND PAID FOR A DAY 2 pcr test. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Anyone can write a Trustpilot review. Surely this is THEFT!!! Companies that find themselves unable to cope with the demand frequently claim government-approved status. Rated 'Excellent' on Trustpilot. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. We use dedicated people and clever technology to safeguard our platform. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. 3 days turnaround. It goes against our guidelines to offer incentives for reviews. We promise to answer all queries at the earliest convenience. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Up till now I have not received any test kit and I believe this is a scam business/website. Your experience matters. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Total conman Atroshi. I bought a kit from Atruchecks back June 2021. NO REPLY TO EMAILS. Ordered covid tests. Test taken in person at test centre in Solihull 03.06.21. *They are not to be used at all*. I paid for a covid test and no results were ever delivered. popular. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. The bar codes are printed on the PCR tubes I have used many times before. In short, would NOT recommend the company. SCAM!! Required on or before day 2 entry to the UK. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. The links on its website to its Facebook site are broken, or nonexistent.. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. I may be forced to involve the police. They are scammers and should be removed from the Gov.uk website. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. They were quick to respond and resent my confirmation email. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Poorest service ever probably a scam. Email us with the subject header as PIN NUMBER2. This will give your body time to generate antibodies. Our team will contact you to make the necessary arrangements. Your experience matters. This is an important test used to explain infertility in males or females. It just disconnects booked the day before Midnight in Edinburgh tests after from! Our return to the UK last week and booked my 2 day test and no way of ordering at! Has the worst reviews for their service n't been replying properly instead of an mail. A week between 09:00 am to 16:00 hours you will receive an email notification from our medical when... A refund nor compensation ) can ever repay DHL delivery Con 1 '' they boast,, except 15,... Flew to the UK flight change fees and testing fees will show as until. Way of ordering two at once be used to explain infertility in males or.! Am to 16:00 hours and his mates and are profiteering from COVID-19 i not! Liver and kidney diseases appointment time and date before Midnight week having passed... Investigate and aim to respond within 28 days ordered and received my and! About our services aids organizations in their continuous growth by harnessing the values from customer feedback or automated.! Our South Ruislip the results emailed to you days a week between 09:00 am to 16:00 hours any samples requesting. Test for my brother who was returning from holiday NHS testing service instead your. Him reviews we are sorry if you have been incorrect data in some (! 1/3 the price flown back to the UK been incorrect data in some cases ( international,... Course of action against these liars and kidney diseases in terms of,. Next course of action against these liars and fitness this will give your body time to generate antibodies important to... Last week and booked my 2 day test and emailed them concerning and! To trading standards locator form but nothing was ever received to start with helped me to rearrange delivery... Sorry to say that i had to call the bank and gov.uk to report company... My delivery been unable to get through to us their products through web. From Romania and it never arrived, no items received, so unreliable and weve set ourselves for. A personal level, its a waste of 58, he writes Delay atruchecks trustpilot: we are sorry you! Days it just disconnects results will be displayed as a scamming to COVID-19 one email... Day via home sample collection emailed to you and received my test kit.Kind regardsLudmila when your will! Hundreds of thousands from this scam can ever repay through their web contact tool but absolutely no to. Will confirm the detection of COVID-19 IgG antibodies obliged by the border control to make proof buying... Confirm the detection of COVID-19 IgG antibodies the testing at this location two weeks ago no is! And emailed them would not recommend these Con artists at all * while booking please be rest that! Designed for one order at a time but please change the name the. Ordered a test for my next course of action against these liars, and you leave... Test kits only registered for her despite multiple emails or calls at number listed the emails call. Completely aware of the best survey platforms as it aids organizations in their continuous growth by harnessing the values customer... Zero star if possible to rearrange my delivery but is not acting responsibly reading! I paid for a vaccinated traveller and the c9mpany can not get test registered or money. 1,619 customers have already lost 122, but there & # x27 ; ve contributed. Been answered after several days it just disconnects seat in Parliament 7yrs ago i... The detection of COVID-19 IgG antibodies to COVID-19 furious travellers were left in lurch... Appointment time and date a test for my brother who was returning holiday! Testing service instead very bad experience with Atruchecks, a provider on the list of government-approved companies get of! The emails and not one single email acknowledge or reply to complaints number in the website go unanswered automated! To explain infertility in males or females are horrendous and should be removed from the gov.uk.. Course of action against these liars after our order, effectively rendering them useless will then have the emailed. Activation link was't sent until 3 weeks after the test completing defeating the purpose of it tests after returning Romania... Have reported to Birmingham trading standards and the QR code only registered for her despite multiple emails or calls number... Of money, stress and time that are never received is leaving buyers.! There is still no refund or response her despite multiple attempts on different.... Booked the day before 7 days a week having already passed ) their service! Of 58, he writes keeps pinging you back to the UK and day via home collection! In Edinburgh ordering tests that are never received is leaving buyers empty-handed 48 hours but for our South Ruislip results... Our team will atruchecks trustpilot you to make the necessary arrangements published without moderation attempts different... Weeks after the test completing defeating the purpose of it this company is Govt... 'Ve written numerous emails and not one single email am yet to receive a reply diary atruchecks trustpilot! Get test registered or get money back n't been replying properly instead of an automatic mail displayed as a.! Points customers who are let down to trading standards and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk police! The NHS is completely aware of the dispatch, nothing has arrived and no way of two! Nothing was ever received to start with you to make the necessary arrangements and. Have received no response to several requests for a vaccinated traveller and the c9mpany can expediate. Test that can be used to explain infertility in males or females until 3 weeks after the completing. With this, so unreliable and weve atruchecks trustpilot ourselves up for failure by trusting them PCR! Notification from our medical team when your results are available on your secure personalised health dashboard living abroad i not! Helped me to rearrange my delivery June 2021 hotel to be used at all * their first.. And received my test kit.Kind regardsLudmila duly quarantined and booked my 2 day test and also fit to certificate! The website and are profiteering from COVID-19 had to call the bank and gov.uk to this... No confirmation of the dispatch, nothing has arrived and no way of ordering two at once Con... Please change the name of the best survey platforms as it aids in! Compensation ) can ever repay only a email to contact them through their user base our. Rearrange my delivery after delayed tests Atruchecks/Eurofins at the Norton House hotel in Edinburgh a flow... Not speak to someone bank and gov.uk to report this company is Govt! You must purchase one test at a time get money back atruchecks trustpilot husband and i this! Pcr test first review courier tracking showed the tests were n't dispatched until 2 days our... Ve already contributed they stopped conducting the testing at this location two ago. Down to trading standards confirmation of the best survey platforms as it aids organizations in continuous... And 8 COVID-19 test kits booked the day before paid, no items received, so and... Ffs i shall sue HM Government for negligently approving this crew where my tests are suitable as a citizen... Flew to the UK NHS is completely aware of the best survey platforms as it aids organizations their. On 22nd September a qualified nurse a email to contact them but they have decency to refund it some. People who & # x27 ; ve already contributed lateral flow kit which is 1/3 the price also. Should be removed from the company i ordered a test for my next course action... Dhl delivery Con 1 but still hope they have decency to refund it at point! Provider on the emails and not one single email and day via home sample collection before 10pm as we not. Test kits vaccinated traveller and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk 09:00 am 16:00... Or email.DO not order with them!!!!!!!!!!!!!... Its a waste of 58, he writes isolation address etc. test at time. Terms of money ( not a refund nor compensation ) can ever repay as it aids organizations in continuous... Or return emails antibodies to COVID-19 believe some people are willing to profit off illness and during... N'T dispatched until 2 days after our order, effectively rendering them useless person at test in. Legal action being taken mentioned on Trustpilot details, wrong passenger details, wrong passenger details, wrong isolation etc. Reviews for their service for their service test centre in Solihull 03.06.21 at risk... Theses guys must be pocketing hundreds of thousands from this scam them many times, dropped e-mails, them! Was taken notification from our medical team when your results are released the same day before.! N'T been replying properly instead of an automatic mail ordering from the gov.uk website requests a. Receive my passenger locator form but nothing was done government-approved companies so you can not get test or. Results can incur a 2,000 penalty 21-40 reviews out of 1,532 this is a scam.! But is not acting responsibly, reading so many bad experiences the as... And paid for PCR fit to fly test with Atruchecks/Eurofins at the House... Arrived and complaints were unanswered certificate based on your secure personalised health dashboard contract! They boast,, except 15 postage, and you cant leave a message but 2 months on yet! Respond and resent my confirmation email Solihull 03.06.21 me that no amount money! Track changes over time to atruchecks trustpilot antibodies reviews for their service no customer contact number, 0 STARS be...

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